Frequently Asked Questions
WHY DOES MY CANDLE LOOK LIKE THAT?
If you see white coating on the candle, that is what we call “frosting”. It is a natural byproduct of natural wax and in no way affects the performance of the candle. It is simply aesthetics. The space between the wax and the candle is called a “wet spot”. This is caused by the wax shrinking and the presence of air bubbles when the wax is cooling. Frosting and wet spots can also occur due to climate changes especially during transit. You may even notice after you burn your candle the top is bumpy and uneven. All of these imperfections are a telltale sign that your candle is 100% soy wax. That’s right no toxins over here!
HOW LONG BEFORE MY ORDER IS SHIPPED?
Orders are shipped within 5-7 business days. Tracking information will be emailed to you when your order is shipped.
HOW LONG WILL MY CANDLE BURN?
Candles last for approximately 50 hours when burned in 3-4 hour intervals. Be sure to keep your wick trimmed to ¼” before you light your candle.
If you have any other questions or concerns, feel free to contact us at WhiCandleCo@gmail.com